SUPPORTCANDY – Timer Addon.

Description

SUPPORTCANDY – Timer Addon.Track the exact time spent on each ticket for accurate workflow management

• Automatically logs time spent on support tickets
  
• Allows manual or auto timer start/stop options
  
• Helps measure agent efficiency and workload
  
• Ideal for billing, time tracking & performance reports
  
• Integrates smoothly with the SupportCandy core system

Accurate time tracking for smarter and more transparent support operations.

The SUPPORTCANDY – Timer Addon helps support teams monitor how much time is being spent on each ticket, making workflow management more effective and transparent. Agents can start or stop the timer manually or let it run automatically while working on a ticket. This helps businesses track productivity, measure workload, and even generate time-based billing for clients when needed. With detailed tracking logs, you can analyze agent performance and optimize support processes. Designed to work flawlessly within the SupportCandy helpdesk, this addon ensures clear, organized, and accountable time management for every support task.