SUPPORTCANDY – SLA Addon

Description

SUPPORTCANDY – SLA Addon.Set clear response & resolution deadlines to deliver reliable support

• Define SLA rules for different ticket types and priorities
  
• Set response time, resolution time & escalation triggers
  
• Track SLA performance to maintain service quality
  
• Get alerts before SLA breaches to act faster
  
• Integrates perfectly with the SupportCandy helpdesk system

Ensure timely support delivery with powerful SLA automation.

The SupportCandy SLA Addon helps support teams maintain consistency and professionalism by defining clear service-level agreements. You can set response and resolution deadlines based on ticket category, priority, or customer type. The system monitors each ticket in real time and alerts agents before deadlines are missed, reducing SLA breaches and improving customer satisfaction. This addon also provides performance insights that help you analyze how well your team is meeting expectations. Ideal for businesses that want structured, time-bound support handling, it ensures faster responses, organized workflow, and a more dependable helpdesk experience.