SUPPORTCANDY – Private Credentials Addon

Description

SUPPORTCANDY – Private Credentials Addon.Securely collect sensitive login details inside support tickets

• Add a protected credentials field to support tickets
  
• Customers can share login info safely & privately
  
• Credentials stay hidden from other users and agents
  
• Improves troubleshooting accuracy and speed
  
• Fully integrated with SupportCandy’s secure system

Safe, encrypted, and private access for professional support teams.

The SupportCandy Private Credentials Addon allows customers to share sensitive information—such as login details, FTP access, cPanel credentials, or admin links—securely inside their support tickets. This protected field ensures that only authorized agents can view the submitted details, keeping all sensitive data encrypted and hidden from other users. It eliminates back-and-forth communication, improves troubleshooting efficiency, and ensures a more professional support experience. This addon is ideal for technical support teams that frequently need temporary access to a customer’s website or server. With seamless SupportCandy integration, it enhances security, speeds up problem resolution, and provides customers with complete confidence when sharing private information.