SUPPORTCANDY – Satisfaction Survey Addon

Description

SUPPORTCANDY – Satisfaction Survey Addon.Measure customer happiness and improve your support quality effortlessly

• Sends automated survey requests after ticket closure
  
• Collects ratings & feedback directly from customers
  
• Helps identify strengths and areas needing improvement
  
• Provides clear insights for support quality enhancement
  
• Integrates smoothly with SupportCandy helpdesk system

Understand customer satisfaction and boost your service performance.

The SupportCandy Satisfaction Survey Addon helps you track how happy customers are with the support they receive. After a ticket is resolved or closed, the addon automatically sends a survey link where users can rate their experience and share feedback. This real-time insight helps support teams evaluate performance, identify issues, and improve communication quality. By analyzing customer ratings, you can enhance your processes, motivate your agents, and build a more customer-centric support environment. It’s an essential tool for any business aiming to deliver consistently excellent support and maintain a high level of client satisfaction.